NATIONWIDE HIRE U.K. TERMS & CONDITIONS - CAMPERVANSOUR TERMS & CONDITIONS CAN BE SUBJECT TO CHANGES WITHOUT GIVING PRIOR NOTICE.
ON-LINE RESERVATIONS AND CHARGES EXPLAINED
PLEASE BE AWARE ONLINE BOOKINGS ARE SUBJECT TO CONFIRMATION IF VEHICLE IS NOT AVAILABLE A FULL REFUND WILL BE GIVEN.
When Nationwide Hire receives your online reservation, we will acknowledge receipt of the booking by email. Please ensure that all information on the booking is submitted correctly including contact telephone numbers.
Once you have received the email, we will confirm the booking. This can take up to 24 hours. For last minute bookings please contact the office for confirmation as this can take up to 4 working hours to be confirmed.
Should you not receive any emails please call us on Freephone 0808 1683 999 quoting your booking reservation number.
When booking, we will require Customers to provide us with their Driving Licence Number, the postcode on their Licence and their National Insurance number so we can obtain a Share Code from the DVLA Website. If you would prefer to supply your own share code you can do so here www.gov.uk/view-driving-licence . We will also require a photograph of your Licence be emailed to us at License@nationwidehireuk.co.uk . You must be able to provide us with a share code so successfully we can check your Licence, failure to do so will result in a cancellation of the hire.
DRIVER INFORMATION FAIR PROCESSING DECLARATION.
BY making a booking, visitors to the website understand that Nationwide Hire 4 U Ltd will ask DVLA for driver information as and when they require confirmation that you as the driver are legally entitled to drive the vehicle/s you have requested to hire and that DVLA will disclose to the Nationwide Hire 4 U Ltd all relevant information held in the computerised register of drivers maintained by DVLA.
This includes personal details driving entitlements valid endorsements and disqualifications if relevant and photo images this declaration will expire when you stop driving in connection with the company or in any case three years from the date of your first online booking.
CONDITION OF THE VEHICLE
The vehicle must be clean and in the same condition as when it was collected. As part of the hire agreement, you are expected to sweep out any debris in the campervan and wipe down all internal surfaces before returning the vehicle. You also agree to bring the campervan back in a condition that is not unreasonably dirty on the outside. Should this prove not to be the case, a charge will be levied, which will in the first instance come out of your security deposit.
DELIVERY AND COLLECTION SERVICE
We do not offer Delivery and Collection of the Campervan. Campervans need to be collected from our Feltham Branch – St Giles Hotel, Feltham, Middlesex TW14 9AD. We have availability for parking for one car while your Campervan is on rent. Please note we do not accept any responsibility for the contents of the car while in our possession so please do not leave any valuables in the vehicle.
SECURITY DEPOSITS
The branch will request a security deposit from you before the vehicle can be released on hire. This deposit will be refunded upon safe return of the vehicle subject to replenished fuel and no additional charges relating to the hire. The standard deposit is £1000.
INVENTORY OF THE VEHICLE
Upon collection of the vehicle, you will be given a full inventory of what has been supplied in the campervans. These all need to be returned in the same condition upon return of the vehicle. Please allow at least 15 minutes upon collection for us to demonstrate the workings of the vehicle and its accessories. Please also allow 15 minutes upon return of the vehicle for full checks on the vehicle and its inventory. If any items are missing, you will be liable for the costs to replace these, which will in the first instance come out of your security deposit.
QUALIFICATION
All drivers must be between the age of 25 and 75 for rental of a campervan vehicle and must have at least 2 years of driving experience.
We cannot hire a vehicle to anyone who has had an IN10, DR10 or any other disqualification within the last 10 years. We also cannot hire a vehicle to anyone with excessive points on their licence. If in doubt, please speak to one of our team.
It is the hirers responsibility to make sure their drivers are eligible to drive, if we cannot hire due to disqualifications, we will charge a £35+VAT administration fee.
INSURANCE
All our campervans will be fully insured for the named drivers on the booking. Exclusions to the policy will be Overhead height damage, tyre damage, windscreen damage, and flood damage. We must obtain a copy of the driver’s licence both parts before the vehicle can be delivered. Any points or convictions can affect the insurance entitlement, so it is imperative that they should be declared upon booking. Failure to declare any points or convictions could make the insurance invalid. The Insurance does not cover Personal effects within or from the vehicle, Any equipment on hire, any missed transport, accommodation, travel expenses or any third party claims in connection with a breakdown or accident.
COLLISION DAMAGE WAIVER INSURANCE
All supplied campervans will be subject to an excess in the event of accident or damage to the vehicle. Damage Excess is £1200. In the event of your vehicle being involved in an accident or damage has been caused otherwise then you must contact Nationwide Hire immediately by phone and in writing. You have the option to purchase a Collision Damage Waiver which would reduce the above excess charge to £600 in the event of accident of damage. Please note that goods in transit are not covered by the insurance supplied. Exclusions to collision damage waiver are any overhead height damage to any of our vehicles, tyre damage or punctures, glass damage costs, or driving without due care and attention, negligence, and dangerous driving in any of our vehicles. All costs incurred by us will be passed onto the customer and charged directly to the credit or debit card that was used when the booking was placed.
Whenever Nationwide are notified that a vehicle has been damaged, the excess charge will be held until we can obtain the full damage costs. If the costs to repair are less than the amount, we have held you will be refunded the difference. A £50.00 + VAT Admin Charge is usually applied to any Damage Charges.
ADDITIONAL DRIVERS
Any additional 3 drivers are permitted to drive the rental vehicle requested making a total of 4 drivers. The charges for any required additional drivers are £12+VAT Per day plus vat. We must obtain a copy of the licence in advance. All additional drivers must have the same driving qualifications as listed above for main drivers.
FUEL
Fuel needs to be replaced to the levels of the rental agreement which is given upon collection. Essentially fuel is like for like, i.e. if the campervan is collected with a full tank, then you would return it with a full tank.
If fuel is not replaced to the correct levels the branch will charge £2.75 plus vat per litre to replace the fuel used. If fuel must be replenished, then is a minimum of charge of 1/8.
In some cases, we may have to charge an administrative fee of £35+VAT to administer fuel charges.
FUEL CHARGES
Please be advised, should you receive a fuel charge due to the levels of fuel not being the same as per your rental agreement, you will be charged £2.75+vat per litre as well as a £35+vat admin fee.
ADBLUE
All our campervans use AdBlue. This is not a consumable product so please ensure this is topped up and returned with the same level as when the hire starts.
What is AdBlue?
AdBlue is used to reduce NOx emissions in vehicles. AdBlue converts harmful NOx from your diesel vehicle exhaust into harmless nitrogen and steam, therefore considerably reducing the emissions of nitrogen oxides (NOx) that are a major source of atmospheric pollution.
Where can I buy AdBlue?
You can buy AdBlue from numerous fuel forecourts across the UK & Europe or from suppliers of vehicle parts i.e. Halfords, Kwikfit, main dealerships, etc.
We will keep the vehicle topped up, but it is the driver’s responsibility to check Adblue levels while in use. An empty Adblue tank means the vehicle won’t run and an expensive recovery bill.
EXTENDING YOUR CAMPERVAN HIRE
Unfortunately, due to the demand of these vehicles, you may not be able to extend the hire on these vehicles, especially during peak times. Please call customer services on 0800 5244 780 if you wish to discuss this. Please be advised that without approval of any extension, the campervan will need to be returned to branch on the agreed return date and time. If it becomes clear that you will be late returning the vehicle, you must advise us immediately, as any failure to do so may mean that you are driving the vehicle while uninsured, which may in turn give rise to your prosecution. All late returns are charged an additional £100.00 per hour.
CANCELLATION POLICY
The hire of a campervan is not cancellable. The demand is exceptionally high, and we have reserved the vehicles for you, we cannot accept any cancellations on these vehicles.
Zero tolerance on abusive customers - we reserve the right to cancel any bookings where the customer has been abusive to any members of our team.
CHANGE OF DETAILS
Should you wish to make any changes to the booking ie. Change of date, change of driver, there will be a usually be a £35.00 + VAT admin charge. It is the customers responsibility to check all details provided at the time of booking are correct. All amendments must be emailed customerservices@nationwidehireuk.co.uk for us to amend them – they cannot be amended via a phone call. Note that if costs have already been incurred for specialist hires i.e. European hires, amendments charges will be at cost + administration fees.
LONDON CONGESTION CHARGES, PARKING, SPEEDING FINES OR ANY FINES
It is the hirer’s responsibility, to pay all London congestion charges, parking and speeding fines - or any fines. If our company receive notification of an unpaid fine, then we will charge the amount of the fine plus a £35.00 + VAT admin charge to the card used upon booking. On some occasions you may be charged 2 Admin Fee’s – from Nationwide Hire and also from the supplying depot. Please make sure all fines are paid by the hirer to avoid any added charges.
LOSS OF VEHICLE KEYS
In the event of the rental vehicle’s keys being mislaid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required. We may need to replace the full lock set in the Vehicle for security reasons.
A charge of £300.00 + VAT will be applied to your account.
PROVISION OF VEHICLES
Please note that we have the right to refuse to provide a vehicle to any customer who is, in our opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately. On some occasions we will request 2 forms of ID showing proof of address.
YOUR REQUESTED RENTAL VEHICLE
Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.
EARLY RETURNS & FUNDS HELD BOOKINGS
EARLY RETURNS - Please note that we will not issue any refunds should you return the rental vehicle supplied before the pre-arranged termination time and date.
FUNDS HELD BOOKINGS - If you have funds held with us from a previous booking, these will expire 18 months from the original transaction date.
RENTAL VEHICLES SUPPLIED TRAVELLING TO OTHER EEC COUNTRIES
We allow our rental vehicles to be taken abroad to EEC members and European insurance cover is supplied when this is requested. This also includes Ireland and Northern Ireland. All vehicles are covered by AA/RAC roadside assistance and recovery service. Under no circumstances will we allow any of our rental vehicles be taken abroad without our prior consent. All customers will be required to leave a deposit before the vehicle leaves. Check the DVLA web for full details also tacho cards will be required for buses and trucks. If you do not advise us the vehicle is going overseas you can be subject to costs of up to £1000+VAT for Emergency Overseas Cover.
Please note we do not supply maps, high visibility jackets, triangles or headlight converters for your journey and you must purchase these at your own cost.
All vehicle sizes on our website are approximate.
CONTINUOUS PAYMENTS
By contracting with Nationwide Hire 4 U you are agreeing that it has the right to take additional payments where the following situation occur:
- Any fine applicable to the hire by any entity that has the right under UK law to enforce such.
- Any fuel charges for reinstating the fuel tank to a previously agreed level at the point of vehicle return.
- Any incidental vehicle damage, that is damage not covered by insurance, up to excess limit.
- Extension of vehicle hire will be charged at the same rate as the initial hire.
I.D REQUIRED FOR HIRING
When hiring any campervan, we will require the following forms of I.D
- 2 proofs of address from the last 3 months – ie Bank Statement, Council Tax Bill, Water Bill
- Photographic Proof of the card you have paid on
- Copies of the Front and Back of your Driving Licence.
- If going overseas, a copy of the front and photo page of the passport for each passenger.
VEHICLE THEFT
It is essential that you do not leave the keys in the campervan whilst you are not driving the vehicle. If the vehicle is stolen because of customer negligence the insurance is void and you are liable for the full value of the vehicle. Once your rental has ended do not leave the keys inside the vehicle under any circumstances. If the vehicle is stolen without the keys, you will be liable for your theft excess which £1000+VAT.
VEHICLE EQUIPMENT FOR EUROPEAN INSURANCE
Nationwide do not provide any equipment with our vehicles, i.e. high viz jackets and European kits needed for European rules and regulations, these are to be supplied by the hirer- This also covers tyres we do not supply winter or all seasons tyres. Our vehicles will be supplied with full road legal tyres, But should special tires be needed for your intended use – these must be purchased by the hirer and the tires replaced at the end of hire with the originals.
DRIVERS LICENCE
We will require full details of your licence to enable us to provide the delivery and collection and also supply Insurance coverage on the vehicle requested. We require you to email your pink photo card licence to us in advance of the hire with your rental reservation number to – licence@nationwidehireuk.co.uk
From 8th June 2015 – the paper counterpart to the photo card driving licence will not be valid and will no longer be issued by DVLA. The counterpart was introduced to display driving licence details that could not be included on the photo card. These details include some vehicle categories you are entitled to drive and any endorsement/penalty points.
www.gov.uk/government/news/driving-licence-changes
to view and share your licence information please click the following link.
www.gov.uk/view-driving-licence
OUTSTANDING DEBTS
If the renter defaults on any payments we reserve the rights to: - Repossess the vehicle - Share customer information with; - repossession agents - banks and financial institutions that have a registered HPI interest in the vehicle - police, councils and other authorities - seek outstanding funds from named drivers - seek outstanding funds from companies used in connection with this or other related hires - people/representatives at delivery/collection address - should any company fail to settle outstanding invoices we reserve the right to hold directors and/or named drivers personally liable
If the renter defaults on any payments, named drivers and/or connected companies will be required to settle any outstanding debts.
EXCESSIVE WEAR POLICY
If you operate the vehicle in extreme conditions, such as on tarmacking sites where tyres are on hot surfaces, they will wear prematurely and we will have to pass on the costs. Any other premature wearing or excessive wearing may be charged, such as vehicle abuse and short high mileage European rentals where by mileage usage exceeds 200 miles per day. If the rental spans more than 28 days please be advised mileage restrictions will apply, generally 2800 miles per 28 day period. Couriers are strictly prohibited from booking vehicles through us, we cannot insure them nor can we cover their usage.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address, address, telephone number, and payment information. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
TO PROCESS TRANSACTIONS
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
DO WE USE COOKIES?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
WE do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
THIS WEBSITE USES GOOGLE ADWORDS REMARKETING
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors of our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You may opt-out by visiting Google’s ad settings page here
Children’s Online Privacy Protection Act Compliance
We are in compliant with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
ONLINE PRIVACY POLICY ONLY
This online privacy policy applies only to information collected through our website and not to information collected offline.
YOUR CONSENT
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
CONTACTING US
If there are any questions regarding this privacy policy, you may contact us using the information below.
Nationwide Hire 4U Ltd G204 Weston House, The Maltings, Station Road, Sawbridgeworth, Herts, CM21 9FP
Telephone 01923 897 474
LIABILTY
Nationwide acts solely as a vehicle hire broker for various independent vehicle rental companies. Clients should note that the contract for vehicle hire is between the hirer and the Supply company. Nationwide hire UK accepts no responsibility whatsoever for loss, damage, injury or death, whether arising from negligence, breach of contract or any other cause. Nationwide Hire UK deny any liability for suppliers not fulfilling the contract.
COMPLAINT’S PROCEDURE
Our company is confident, that the service we offer to all of our customers will be of the highest standard and that your rental vehicle supplied will be very satisfactory. However, should you wish to lodge a complaint, then this must be submitted via e-mail within 28 days from the commencement day of your rental vehicle being supplied. Please email: customerservice@nationwidehireuk.co.uk
On receipt of your e-mailed complaint, we will then investigate and respond within 28 days. Please note, that any complaint received later than the 28 days, cannot be accepted.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
OUR TERMS & CONDITIONS CAN BE SUBJECT TO CHANGES WITHOUT GIVING PRIOR NOTICE.
ON-LINE RESERVATIONS AND CHARGES EXPLAINED
PLEASE BE AWARE ONLINE BOOKINGS ARE SUBJECT TO CONFIRMATION IF VEHICLE IS NOT AVAILABLE A FULL REFUND WILL BE GIVEN.
When Nationwide Hire receives your online reservation, we will acknowledge receipt of the booking by email. Please ensure that all information on the booking is submitted correctly including contact telephone numbers.
Once you have received the email, we will confirm the booking. This can take up to 24 hours. For last minute bookings please contact the office for confirmation as this can take up to 4 working hours to be confirmed.
Should you not receive any emails please call us on Freephone 0808 1683 999 quoting your booking reservation number.
When booking, we will require Customers to provide us with their Driving Licence Number, the postcode on their Licence and their National Insurance number so we can obtain a Share Code from the DVLA Website. If you would prefer to supply your own share code you can do so here www.gov.uk/view-driving-licence . We will also require a photograph of your Licence be emailed to us at License@nationwidehireuk.co.uk . You must be able to provide us with a share code so successfully we can check your Licence, failure to do so will result in a cancellation of the hire.
DRIVER INFORMATION FAIR PROCESSING DECLARATION.
BY making a booking, visitors to the website understand that Nationwide Hire 4 U Ltd will ask DVLA for driver information as and when they require confirmation that you as the driver are legally entitled to drive the vehicle/s you have requested to hire and that DVLA will disclose to the Nationwide Hire 4 U Ltd all relevant information held in the computerised register of drivers maintained by DVLA.
This includes personal details driving entitlements valid endorsements and disqualifications if relevant and photo images this declaration will expire when you stop driving in connection with the company or in any case three years from the date of your first online booking.
CONDITION OF THE VEHICLE
The vehicle must be clean and in the same condition as when it was collected. As part of the hire agreement, you are expected to sweep out any debris in the campervan and wipe down all internal surfaces before returning the vehicle. You also agree to bring the campervan back in a condition that is not unreasonably dirty on the outside. Should this prove not to be the case, a charge will be levied, which will in the first instance come out of your security deposit.
DELIVERY AND COLLECTION SERVICE
We do not offer Delivery and Collection of the Campervan. Campervans need to be collected from our Feltham Branch – St Giles Hotel, Feltham, Middlesex TW14 9AD. We have availability for parking for one car while your Campervan is on rent. Please note we do not accept any responsibility for the contents of the car while in our possession so please do not leave any valuables in the vehicle.
SECURITY DEPOSITS
The branch will request a security deposit from you before the vehicle can be released on hire. This deposit will be refunded upon safe return of the vehicle subject to replenished fuel and no additional charges relating to the hire. The standard deposit is £1000.
INVENTORY OF THE VEHICLE
Upon collection of the vehicle, you will be given a full inventory of what has been supplied in the campervans. These all need to be returned in the same condition upon return of the vehicle. Please allow at least 15 minutes upon collection for us to demonstrate the workings of the vehicle and its accessories. Please also allow 15 minutes upon return of the vehicle for full checks on the vehicle and its inventory. If any items are missing, you will be liable for the costs to replace these, which will in the first instance come out of your security deposit.
QUALIFICATION
All drivers must be between the age of 25 and 75 for rental of a campervan vehicle and must have at least 2 years of driving experience.
We cannot hire a vehicle to anyone who has had an IN10, DR10 or any other disqualification within the last 10 years. We also cannot hire a vehicle to anyone with excessive points on their licence. If in doubt, please speak to one of our team.
It is the hirers responsibility to make sure their drivers are eligible to drive, if we cannot hire due to disqualifications, we will charge a £35+VAT administration fee.
INSURANCE
All our campervans will be fully insured for the named drivers on the booking. Exclusions to the policy will be Overhead height damage, tyre damage, windscreen damage, and flood damage. We must obtain a copy of the driver’s licence both parts before the vehicle can be delivered. Any points or convictions can affect the insurance entitlement, so it is imperative that they should be declared upon booking. Failure to declare any points or convictions could make the insurance invalid. The Insurance does not cover Personal effects within or from the vehicle, Any equipment on hire, any missed transport, accommodation, travel expenses or any third party claims in connection with a breakdown or accident.
COLLISION DAMAGE WAIVER INSURANCE
All supplied campervans will be subject to an excess in the event of accident or damage to the vehicle. Damage Excess is £1200. In the event of your vehicle being involved in an accident or damage has been caused otherwise then you must contact Nationwide Hire immediately by phone and in writing. You have the option to purchase a Collision Damage Waiver which would reduce the above excess charge to £600 in the event of accident of damage. Please note that goods in transit are not covered by the insurance supplied. Exclusions to collision damage waiver are any overhead height damage to any of our vehicles, tyre damage or punctures, glass damage costs, or driving without due care and attention, negligence, and dangerous driving in any of our vehicles. All costs incurred by us will be passed onto the customer and charged directly to the credit or debit card that was used when the booking was placed.
Whenever Nationwide are notified that a vehicle has been damaged, the excess charge will be held until we can obtain the full damage costs. If the costs to repair are less than the amount, we have held you will be refunded the difference. A £50.00 + VAT Admin Charge is usually applied to any Damage Charges.
ADDITIONAL DRIVERS
Any additional 3 drivers are permitted to drive the rental vehicle requested making a total of 4 drivers. The charges for any required additional drivers are £12+VAT Per day plus vat. We must obtain a copy of the licence in advance. All additional drivers must have the same driving qualifications as listed above for main drivers.
FUEL
Fuel needs to be replaced to the levels of the rental agreement which is given upon collection. Essentially fuel is like for like, i.e. if the campervan is collected with a full tank, then you would return it with a full tank.
If fuel is not replaced to the correct levels the branch will charge £2.75 plus vat per litre to replace the fuel used. If fuel must be replenished, then is a minimum of charge of 1/8.
In some cases, we may have to charge an administrative fee of £35+VAT to administer fuel charges.
FUEL CHARGES
Please be advised, should you receive a fuel charge due to the levels of fuel not being the same as per your rental agreement, you will be charged £2.75+vat per litre as well as a £35+vat admin fee.
ADBLUE
All our campervans use AdBlue. This is not a consumable product so please ensure this is topped up and returned with the same level as when the hire starts.
What is AdBlue?
AdBlue is used to reduce NOx emissions in vehicles. AdBlue converts harmful NOx from your diesel vehicle exhaust into harmless nitrogen and steam, therefore considerably reducing the emissions of nitrogen oxides (NOx) that are a major source of atmospheric pollution.
Where can I buy AdBlue?
You can buy AdBlue from numerous fuel forecourts across the UK & Europe or from suppliers of vehicle parts i.e. Halfords, Kwikfit, main dealerships, etc.
We will keep the vehicle topped up, but it is the driver’s responsibility to check Adblue levels while in use. An empty Adblue tank means the vehicle won’t run and an expensive recovery bill.
EXTENDING YOUR CAMPERVAN HIRE
Unfortunately, due to the demand of these vehicles, you may not be able to extend the hire on these vehicles, especially during peak times. Please call customer services on 0800 5244 780 if you wish to discuss this. Please be advised that without approval of any extension, the campervan will need to be returned to branch on the agreed return date and time. If it becomes clear that you will be late returning the vehicle, you must advise us immediately, as any failure to do so may mean that you are driving the vehicle while uninsured, which may in turn give rise to your prosecution. All late returns are charged an additional £100.00 per hour.
CANCELLATION POLICY
The hire of a campervan is not cancellable. The demand is exceptionally high, and we have reserved the vehicles for you, we cannot accept any cancellations on these vehicles.
Zero tolerance on abusive customers - we reserve the right to cancel any bookings where the customer has been abusive to any members of our team.
CHANGE OF DETAILS
Should you wish to make any changes to the booking ie. Change of date, change of driver, there will be a usually be a £35.00 + VAT admin charge. It is the customers responsibility to check all details provided at the time of booking are correct. All amendments must be emailed customerservices@nationwidehireuk.co.uk for us to amend them – they cannot be amended via a phone call. Note that if costs have already been incurred for specialist hires i.e. European hires, amendments charges will be at cost + administration fees.
LONDON CONGESTION CHARGES, PARKING, SPEEDING FINES OR ANY FINES
It is the hirer’s responsibility, to pay all London congestion charges, parking and speeding fines - or any fines. If our company receive notification of an unpaid fine, then we will charge the amount of the fine plus a £35.00 + VAT admin charge to the card used upon booking. On some occasions you may be charged 2 Admin Fee’s – from Nationwide Hire and also from the supplying depot. Please make sure all fines are paid by the hirer to avoid any added charges.
LOSS OF VEHICLE KEYS
In the event of the rental vehicle’s keys being mislaid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required. We may need to replace the full lock set in the Vehicle for security reasons.
A charge of £300.00 + VAT will be applied to your account.
PROVISION OF VEHICLES
Please note that we have the right to refuse to provide a vehicle to any customer who is, in our opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately. On some occasions we will request 2 forms of ID showing proof of address.
YOUR REQUESTED RENTAL VEHICLE
Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.
EARLY RETURNS & FUNDS HELD BOOKINGS
EARLY RETURNS - Please note that we will not issue any refunds should you return the rental vehicle supplied before the pre-arranged termination time and date.
FUNDS HELD BOOKINGS - If you have funds held with us from a previous booking, these will expire 18 months from the original transaction date.
RENTAL VEHICLES SUPPLIED TRAVELLING TO OTHER EEC COUNTRIES
We allow our rental vehicles to be taken abroad to EEC members and European insurance cover is supplied when this is requested. This also includes Ireland and Northern Ireland. All vehicles are covered by AA/RAC roadside assistance and recovery service. Under no circumstances will we allow any of our rental vehicles be taken abroad without our prior consent. All customers will be required to leave a deposit before the vehicle leaves. Check the DVLA web for full details also tacho cards will be required for buses and trucks. If you do not advise us the vehicle is going overseas you can be subject to costs of up to £1000+VAT for Emergency Overseas Cover.
Please note we do not supply maps, high visibility jackets, triangles or headlight converters for your journey and you must purchase these at your own cost.
All vehicle sizes on our website are approximate.
CONTINUOUS PAYMENTS
By contracting with Nationwide Hire 4 U you are agreeing that it has the right to take additional payments where the following situation occur:
- Any fine applicable to the hire by any entity that has the right under UK law to enforce such.
- Any fuel charges for reinstating the fuel tank to a previously agreed level at the point of vehicle return.
- Any incidental vehicle damage, that is damage not covered by insurance, up to excess limit.
- Extension of vehicle hire will be charged at the same rate as the initial hire.
I.D REQUIRED FOR HIRING
When hiring any campervan, we will require the following forms of I.D
- 2 proofs of address from the last 3 months – ie Bank Statement, Council Tax Bill, Water Bill
- Photographic Proof of the card you have paid on
- Copies of the Front and Back of your Driving Licence.
- If going overseas, a copy of the front and photo page of the passport for each passenger.
VEHICLE THEFT
It is essential that you do not leave the keys in the campervan whilst you are not driving the vehicle. If the vehicle is stolen because of customer negligence the insurance is void and you are liable for the full value of the vehicle. Once your rental has ended do not leave the keys inside the vehicle under any circumstances. If the vehicle is stolen without the keys, you will be liable for your theft excess which £1000+VAT.
VEHICLE EQUIPMENT FOR EUROPEAN INSURANCE
Nationwide do not provide any equipment with our vehicles, i.e. high viz jackets and European kits needed for European rules and regulations, these are to be supplied by the hirer- This also covers tyres we do not supply winter or all seasons tyres. Our vehicles will be supplied with full road legal tyres, But should special tires be needed for your intended use – these must be purchased by the hirer and the tires replaced at the end of hire with the originals.
DRIVERS LICENCE
We will require full details of your licence to enable us to provide the delivery and collection and also supply Insurance coverage on the vehicle requested. We require you to email your pink photo card licence to us in advance of the hire with your rental reservation number to – licence@nationwidehireuk.co.uk
From 8th June 2015 – the paper counterpart to the photo card driving licence will not be valid and will no longer be issued by DVLA. The counterpart was introduced to display driving licence details that could not be included on the photo card. These details include some vehicle categories you are entitled to drive and any endorsement/penalty points.
www.gov.uk/government/news/driving-licence-changes
to view and share your licence information please click the following link.
www.gov.uk/view-driving-licence
OUTSTANDING DEBTS
If the renter defaults on any payments we reserve the rights to: - Repossess the vehicle - Share customer information with; - repossession agents - banks and financial institutions that have a registered HPI interest in the vehicle - police, councils and other authorities - seek outstanding funds from named drivers - seek outstanding funds from companies used in connection with this or other related hires - people/representatives at delivery/collection address - should any company fail to settle outstanding invoices we reserve the right to hold directors and/or named drivers personally liable
If the renter defaults on any payments, named drivers and/or connected companies will be required to settle any outstanding debts.
EXCESSIVE WEAR POLICY
If you operate the vehicle in extreme conditions, such as on tarmacking sites where tyres are on hot surfaces, they will wear prematurely and we will have to pass on the costs. Any other premature wearing or excessive wearing may be charged, such as vehicle abuse and short high mileage European rentals where by mileage usage exceeds 200 miles per day. If the rental spans more than 28 days please be advised mileage restrictions will apply, generally 2800 miles per 28 day period. Couriers are strictly prohibited from booking vehicles through us, we cannot insure them nor can we cover their usage.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address, address, telephone number, and payment information. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
TO PROCESS TRANSACTIONS
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
DO WE USE COOKIES?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
WE do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
THIS WEBSITE USES GOOGLE ADWORDS REMARKETING
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors of our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You may opt-out by visiting Google’s ad settings page here
Children’s Online Privacy Protection Act Compliance
We are in compliant with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
ONLINE PRIVACY POLICY ONLY
This online privacy policy applies only to information collected through our website and not to information collected offline.
YOUR CONSENT
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
CONTACTING US
If there are any questions regarding this privacy policy, you may contact us using the information below.
Nationwide Hire 4U Ltd G204 Weston House, The Maltings, Station Road, Sawbridgeworth, Herts, CM21 9FP
Telephone 01923 897 474
LIABILTY
Nationwide acts solely as a vehicle hire broker for various independent vehicle rental companies. Clients should note that the contract for vehicle hire is between the hirer and the Supply company. Nationwide hire UK accepts no responsibility whatsoever for loss, damage, injury or death, whether arising from negligence, breach of contract or any other cause. Nationwide Hire UK deny any liability for suppliers not fulfilling the contract.
COMPLAINT’S PROCEDURE
Our company is confident, that the service we offer to all of our customers will be of the highest standard and that your rental vehicle supplied will be very satisfactory. However, should you wish to lodge a complaint, then this must be submitted via e-mail within 28 days from the commencement day of your rental vehicle being supplied. Please email: customerservice@nationwidehireuk.co.uk
On receipt of your e-mailed complaint, we will then investigate and respond within 28 days. Please note, that any complaint received later than the 28 days, cannot be accepted.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.